Terms and Conditions

We provide the pest control treatments described in your service agreement, in accordance with these terms and the terms on the front of your agreement. Our only obligation under your service agreement is to provide those treatments.

Add-on services apply only if you select them on your agreement. The Home Protection Plan add-on services are carpenter ants, voles, exterior fleas and ticks, and interior liquid application. Interior liquid application is provided at no additional charge; any charge for the other add-on services is shown on the front of your agreement.

The Home Protection Plan (printed on your agreement as the “Home Services Protection Plan”) is a seasonal protection service that runs year-round, with treatments on a bi-monthly schedule. It covers the following pests:

This applies only if you select carpenter ant coverage on the front of your agreement. Carpenter ant activity inside the property, and on the immediately surrounding property at the location shown on your agreement, is covered, and we will treat any carpenter ant activity there. There is no additional charge to treat carpenter ant activity there, other than the charge shown on the front of your agreement.

If we are unable to control or eliminate interior carpenter ant activity, if any exists, after no fewer than three treatments within the bi-monthly (two-month) period of your agreement, you are entitled to stop the service agreement with no fee and to receive a refund of the money paid for the last charge.

The Mosquito Reduction Plan covers outdoor mosquito activity at the location shown on your agreement. It is a seasonal service of nine visits each year, scheduled from March through November on the schedule shown on the front of your agreement.

We cannot promise complete elimination of mosquito activity at the property. We will use the best available methods to achieve reduction and control. The Mosquito Reduction Plan does not include mechanical control devices, traps or larvicide treatment.

Tick treatment, in which potential harborage sites are treated, is available as an additional service if you select it on your agreement.

You agree to receive and pay for the treatments outlined in your service agreement, to make the premises available to us so that we can perform them, and to contain your pets during service visits.

A) Your service agreement does not guarantee against present or future insect damage to buildings or contents, and it does not provide for repair or compensation.

B) Your service agreement does not provide for the control or prevention of termites or any other wood-destroying insects or organisms, or any other pest not identified in your agreement, except carpenter ants if you select carpenter ant coverage. You expressly waive and release the Company from any liability and any claim for personal injury or damage to the structure or its contents caused by wood-destroying insects, wood-destroying organisms or any other arthropods, whether or not they are listed in your agreement.

C) We do not guarantee the elimination of bed bugs or protect against the present or future presence of any other arthropod or pest. We are not liable for any actual or consequential damage to the property or its contents that you sustain as a result of bed bugs or any other arthropods or pests. We are not liable for any form of repair to buildings or their contents, or for any injury or damage resulting from contact with any product we use to treat the premises.

Nothing in these terms or in your service agreement excludes or limits our liability for damages resulting from our negligence where such an exclusion is not permitted by law.

To discontinue service, you agree to speak with a member of our customer service team, either by calling us at (806) 209-4849 or by visiting one of our local branch offices, and to do so no less than 30 days before your next scheduled service.

If you cancel before completing your Initial Service Commitment, and the initial cancellation grace period (the three business days described in “Your Right to Cancel Within Three Business Days” below) has elapsed, you agree to pay the early termination fee shown on the front of your service agreement, except as provided under the warranty. For the Home Protection Plan and the Mosquito Reduction Plan, that fee is a flat $250.00. This fee represents a reasonable estimate of our administrative costs, scheduling costs and losses resulting from early termination.

If you cancel within the initial cancellation grace period, you are entitled to a full refund of all amounts paid for services, and you must return any goods installed at the service premises, at no cost to you.

There is no cancellation charge after the Initial Service Commitment. If, after the initial service has been performed and the initial cancellation grace period has elapsed, you refuse service either when the technician arrives at the premises or less than 30 days before your next scheduled service visit, you will be charged as indicated on your service agreement for that service visit.

There is no charge to cancel your service agreement either before the initial service has been performed or after the Initial Service Commitment has elapsed. Nothing in this section limits your right to cancel by any method permitted under applicable consumer protection law.

Under the Home Protection Plan, we will treat the premises on a bi-monthly schedule, plus or minus 15 days from the month indicated in the schedule section on the front of your agreement. Under the Mosquito Reduction Plan, we will treat the premises on the schedule shown on the first page of your agreement, plus or minus 15 days from the month indicated there. We reserve the right to change the treatment schedule if it becomes necessary, and we will advise you if this occurs.

After the initial service, you will receive correspondence notifying you of your upcoming service. You agree that posting notification at the property in advance of service is not required.

If you are not home for a scheduled service or for the initial service, we will treat all accessible areas of the premises and you will be charged the full net charge for that scheduled month. If part or all of the property or home is inaccessible, we will consider that month’s service complete and will return to treat the inaccessible areas at no additional charge, upon request. You are responsible for contacting us to schedule all follow-up visits, including follow-ups to free re-services.

Services may not be forgone, skipped or delayed within the Initial Service Commitment, except as provided under the Home Protection Plan warranty.

Our liability under your service agreement will be terminated if we are prevented from fulfilling our responsibilities under it by reason of transportation shortages of fuel or materials, strikes, embargoes, fire, floods, quarantine restrictions, natural disasters, or any other act of God or circumstance or cause beyond our control.

You agree to notify us, before any treatment, of any occupants who are allergic or sensitive to the products we use. You also agree not to tamper with, modify or move pest control devices that we use for pest control protection.

The price of the service may need to increase over time because of increased costs of maintaining the high quality of service our customers expect. There will be no increase in price during your Initial Service Commitment term.

If we increase the price of service after your Initial Service Commitment term, we will send you, at least 30 days before the change takes effect, a written notice setting out the new price and the date the increase takes effect. You may refuse the price increase and cancel your service agreement without cost, penalty or cancellation indemnity by sending us a notice to that effect no later than 30 days after the price increase takes effect.

By providing your email address and phone number in a service agreement, you authorize us to contact you by phone and email regarding upcoming services, invoices, service reports, outstanding balances, and promotional offers or complimentary service offerings. Text messages are sent only in accordance with the SMS opt-in choices you make: service-related texts require selecting the optional customer care and service-related text checkbox, and promotional or marketing texts require selecting the optional marketing text checkbox, each as described in the SMS Messaging Terms below. You may opt out of email or text notifications at any time by contacting us and making the request.

Initial Service Commitment. Your service agreement has an Initial Service Commitment of 12, 18 or 24 months, as selected on the front of your agreement. Under the Home Protection Plan, if you do not select one, your Initial Service Commitment is 12 months. After the Initial Service Commitment, your agreement continues on the same seasonal schedule until you ask us to discontinue it as described in Item 4.

Minimum treatments. Under the Home Protection Plan, following the initial treatment, we will perform a minimum of five additional seasonal treatments if you select a 12-month commitment, eight additional treatments if you select an 18-month commitment, and eleven additional seasonal treatments if you select a 24-month commitment. Under the Mosquito Reduction Plan, following the initial treatment, we will perform a minimum of eight additional seasonal treatments if you select a 12-month commitment and seventeen additional seasonal treatments if you select a 24-month commitment.

Billing and payment. You choose either per-service billing, in which you are billed in each scheduled service month (called bi-monthly billing under the Home Protection Plan), or monthly billing, in which you are billed once per month. If you choose neither under the Home Protection Plan, billing defaults to bi-monthly billing. Prices shown on your agreement are plus applicable taxes. You authorize us to provide the treatments, including the application of pesticides, at the location shown on your agreement according to the treatment schedule, and to charge the payment card you provide after the initial service and on the billing schedule shown on your agreement.

All pests covered by the Home Protection Plan carry our 100% warranty. If you are not completely satisfied with the results, we will re-service the affected areas at no charge. If the same activity is verified to persist after two complimentary re-services between regularly scheduled service visits, we will refund the last charge and end the service agreement with no cancellation fee.

This warranty applies to the pests covered by your Home Protection Plan and does not change the exclusions in Item 3. Carpenter ant coverage carries the separate warranty in Item 1(b). The Mosquito Reduction Plan is a reduction service and does not promise complete elimination of mosquitoes (see Item 1(b)).

You may cancel this transaction without penalty or obligation at any time before midnight of the third business day after the date of the transaction. If you cancel, any payments you made under the contract, and any negotiable instrument you executed, will be returned within 10 business days following our receipt of your cancellation notice, and any security interest arising out of the transaction will be cancelled.

To cancel, mail or deliver a signed and dated copy of the Notice of Cancellation provided with your service agreement, or any other written notice, to Insight Pest Solutions AMA LLC at the address printed on that notice, or email your written notice to service@insight-panhandle.com, not later than midnight of the third business day after the date of the transaction.

For this right, a “business day” means any calendar day except Sunday or a federal holiday. Saturdays are business days. The date of the transaction is not counted; the first qualifying business day after the transaction is Day 1.

Insight Pest Solutions AMA LLC holds Texas Department of Agriculture structural pest control business license TPCL #1006840 and is licensed under the business name Insight Panhandle Pest Protection. Panhandle Pest Protection is the name under which we provide services to you.

Licensed and regulated by Texas Department of Agriculture, P.O. Box 12847, Austin, TX 78711-2847, (866) 918-4481.

The structural pest control industry in Texas is regulated by the Texas Department of Agriculture (TDA), Structural Pest Control Service. If you have questions about a pesticide application, contact us. If you suspect a violation of the law regarding structural pest control, you may contact the Structural Pest Control Service at (866) 918-4481.

Upon request, we will provide you with a copy of the SDS of the pesticide or pesticides used to treat your premises.

By providing your phone number and selecting the optional customer care and service-related text checkbox, you consent to receive quote follow-ups, appointment reminders, service notices, account or service updates, and responses to your inquiry from Panhandle Pest Protection, operated by Insight Pest Solutions AMA LLC, at the phone number you provide. By selecting the optional marketing text checkbox, you consent to receive promotional offers, seasonal reminders, and other marketing messages from Panhandle Pest Protection, operated by Insight Pest Solutions AMA LLC, at the phone number you provide.

You may opt in to either category, both categories or neither category. Consent is not required as a condition of purchase. Message frequency varies. Message and data rates may apply.

For help, reply HELP to the number from which you received the message, or contact us at (806) 209-4849 or service@insight-panhandle.com. To stop receiving text messages, reply STOP at any time. Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes, and we do not sell or rent mobile phone numbers or SMS consent records. See our Privacy Policy for details.

This website provides general information about our services and lets you request a quote or contact us. The information on it is for general information only and is not a service agreement or an offer. Plan details, availability and any pricing are confirmed in your service agreement.

We may change or discontinue any part of this website, and update these terms, at any time. Changes take effect when they are posted here. An update to this page does not change a service agreement that you have already signed.

The name Panhandle Pest Protection, our logos and the content of this website belong to us or our licensors. You may view and print pages for your own personal use, but you may not copy, reproduce or otherwise use them for any other purpose without our written permission.

This website may link to third-party websites. We do not control them and are not responsible for their content or practices.

For questions about these Terms and Conditions, contact Panhandle Pest Protection at (806) 209-4849 or service@insight-panhandle.com.